It drives me crazy!
But not for the reasons that you would think,
A 2010 Subaru is in our driveway and the complaint is a faint squeak noise when applying the clutch.
We asked the client to drive the vehicle with us and show us which specific noise he was talking about.
As he hadn't allowed himself enough time to do that, he was already late for work and asked that we should take him to work. Easy enough, consider it done, we said.
Can you ask the client for more information, the mechanic said. We texted and left a message for him to reply but he must have been very busy.
Do you have any idea what it takes to find the source of a little and infrequent noise?. Specially one the client didn't have time to show you.
Pure hell! is what it takes at times, easy at others and no way of knowing which one of the two it will be until you are deep into the job.
A good portion of the time, it takes two people as one drives and the other listens. That's two employees you have use to try and get the job done.
Mind you, if there are ten doctors in the operating room, all ten get paid. If an attourney consults another about your case, they both get paid as well. But you can toss two or three mechanics into one job and only one, if! and that's a big if, get's paid.
I have no idea why in our trade, multiple mechanics working on the same problem don't get the pay and the respect other professions get.
You may opine that is due to a lack of trust. But attorneys do no enjoy any more or less trust than auto mechanics. And when you have to write "this is the good leg" before surgery, I can't imagine you trust doctors anymore than mechanics or attourneys?
In the case I'm writing about, we never realy heard the noise. But given the parameters and circumstances that caused the complaint, it came from the clutch, transmission, slave cylinder or master cylinder area. As we took the time to rule out the sources, the only one we could not, was the slave cylinder. We offered that as a suggestion and the owner agreed to do it.
The owner drove the vehicle away and came back within a short period of time to say the noise was still there, and furthermore, the pedal would go further down that before.
We re-bled the system and after a road test, we released the vehicle. No noise and no dropping pedal.
Two days later, the owner took it to another shop as he says the pedal had once again dropped to the floor.
Again, I had personally driven this vehicle for one full hour in heavy rush hour traffic. Throughout all this time, the clutch felt great to me.I would imagine the pedal must have dropped again for the client to go elsewhere.
The one thing that bothers me, is the fact the other shop told the owner the slave cylinder we had replaced couldn't have been the source of the noise. They never spent one second trying to find it, and yet, they concluded that whatever it was, it was not the slave cylinder. They were only asked second hand about the noise but were quick to opine about how wrong we had been in our diagnosis. I would guess some shops would use it as a means of connecting with the new client, by maligning the previous shop.
It saddens me when other shops will put you down in hopes of acquiring your business.
What saddens me the most, is how easy, people are willing to trust someone whom they just met, and only because they maligned the previous repair shop.