The call came in from the owner of the most successful body shop in the area. He is heavily into processes with lots of procedures to minimize any kind of failure and client complaints.
He told me we had done an oil service in one of their vehicles a month ago and the oil maintenance, along with the tire pressure lights were on. He implied our mechanic had forgotten to reset the light when the work was done as he was required to do.
He said he was doing did this to help me and that our processes must be very weak for an auto mechanic to forget to reset the light. While he continued to talk, I started to look up into our Auto repair shop point of sale software, and retrace the circumstances for the vehicle in questions last visit.
"We last worked on that vehicle in January the 21st of this year" I said. This is now over 7 months ago. "But Lee, I'm looking at the lube sticker and it says 7/21/19" he replied.
I explained to him he was reading the date the vehicle would be due again for service, not the date the service was done. I also gave him the last known mileage the vehicle had at the last visit. Well, it is now 7 K miles and 7 months ago. The vehicle is now due for service and that's why the warning light is on, not because we forgot to reset it as he initially insinuated.
Wrong as he might have been, at the very least he had the courage to call me to let me know of the perceived transgression. I just wish I knew how many people who had a complaint, valid or not, didn't call and instead just chose to not come back.